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Vets and pets

When you buy a pet, you have the same consumer rights as you would when buying any item or product. If you use a vet, you are buying a service.

Find out what to do if something goes wrong with a pet or vet service.

Complaining about a vet

What to do if you have a complaint against your vet for negligence or misconduct.

Buying a pet

What to think about when buying a pet, including the best places to buy a pet and keeping wild animals.

Pet becomes ill or dies after buying

If you recently bought a pet and it soon becomes ill or dies you may have a right to get a refund or replacement from the trader you bought it from.

Looking after pets

Your responsibilities when looking after a pet and where to get help if you need it.