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Vets and pets

When you buy a pet, you have the same consumer rights as you would when buying any item or product. If you use a vet, you are buying a service.

Find out what to do if something goes wrong with a pet or vet service.

Complain about a vet

What to do if you have a complaint against your vet for negligence or misconduct.

Buying a pet

What to think about when buying a pet, including the best places to buy a pet and keeping wild animals.

Pet becomes ill or dies after buying

If you recently bought a pet and it soon becomes ill or dies you may have a right to get a refund or replacement from the trader you bought it from.

Looking after pets

Your responsibilities when looking after a pet and where to get help if you need it.

Animal problems

Information about cruelty to animals and how to report it and what to do about nuisance, stray or dangerous animals.