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Consumer fact sheets

This advice applies to Scotland
TitleSubjectSummaryLast updated
Alternative dispute resolution [ 180 kb] Consumer Fact sheet about using alternative dispute resolution, covering conciliation, arbitration, mediation and Ombudsman schemes. 24/10/2016
Starting court action [ 180 kb] Consumer Fact sheet with information about what to consider if you are considering taking legal action.  15/12/2016
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