Volunteer roles for you...
Be the first person that clients, callers and visitors to your local Citizens Advice speak to, answering their questions (both face-to-face and on the phone) and explaining to them the process for appointments, advice services and signing-in.
Suggested time – 3 hours per week for at least 3 months
Provide an initial assessment for clients, meeting with them (either face-to-face or on the phone) to establish their problem. You will be trained to signpost them to relevant resources and information that may help them, arranging a follow-up appointments for them with advisers or specialists if necessary.
Suggested time – 6 hours per week for at least 6 months
Provide 'assisted digital support', helping clients to use services and carry out transactions online, promoting the the use of kiosks or computers and enabling clients to develop the skills and confidence they need to use digital technology effectively.
Suggested time – 3 hours per week
Support Citizens Advice by liking us on Facebook, following us on Twitter or raising money for your local Citizens Advice.
Suggested time – any time you can spare