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Council tax arrears - good practice protocol

Citizens Advice and the Local Government Association (LGA) have worked in partnership to produce the Collection of council tax arrears good practice protocol.

The protocol offers practical steps aimed at preventing people from getting into arrears in the first place and advises on procedures for ensuring that bailiffs act within the law and guidelines. 

First launched in 2009 and refreshed in 2013, the protocol is a proven aid to fair and effective debt collection. 

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*We updated the Council Tax Protocol in June 2017 - view the new protocol (England only)