About the campaign
2016 is a big year for energy consumers: not only are there changes afoot in the regulation and rules surrounding the energy sector, but the day to day of how we use and experience energy is also going to change significantly over the next few years.
From problems with back-billing to controversies over tariffs, Citizens Advice helps people with approximately 160,000 energy related issues a year. We want to make energy better; and coupled with the big changes happening this year in the sector, we are making sure that evidence from our clients’ experiences remains at the forefront of our work with stakeholders to improve the energy market.
Raise awareness of the forthcoming smart meter roll-out.
Encourage clients and consumers to join Priority Service Registers.
Alert consumers to the practice of back-billing.
Encourage switching and better understanding of energy bills.
In addition to our work on behalf of all consumers, we have also launched the Rural Energy Project. Rural communities can often be disproportionately affected by lack of access or infrastructure and this is no different when it comes to energy. These communities across the country often struggle with issues such as the lack of gas or electricity supply, severe fuel poverty and houses which are classed as the coldest and unhealthiest homes in the country. In order to address these challenges, we are working with local Citizens Advice located in rural areas to address and raise awareness of rural energy issues from local community awareness raising, to the highest levels of Government.
- Ten things you need to know about smart meters [ 130 kb] - English
- Ten things you need to know about smart meters [ 240 kb] - bilingual (English and Welsh)
- Priority Service Register [ 190 kb] - English
- Priority Service Register [ 320 kb] - bilingual (English and Welsh)
- How do I find help as a rural energy consumer [ 240 kb] - English