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Consumer advice trends 2015/16

Consumer advice trends Quarter 4

Consumer advice trends report cover image

Consumer Advice Trends Q4 2015/16 [ 0.88 mb] provides statistics on the number of consumer issues dealt with by the Citizens Advice service in England and Wales from January to March 2016  The report covers:

  1. Focus on trends in advice on help with the costs of fuel and water

  2. Detailed stats from the Consumer Service, online and local Citizens Advice services

  3. Appendices covering client profiles, client satisfaction and stats tables

Consumer advice trends Quarter 3

Consumer Advice trends Q3 report cover imageConsumer Advice Trends Q3 2015/16 provides statistics on the number of consumer issues dealt with by the Citizens Advice service in England and Wales from July to September 2015. The report covers:

  1. Focus on two key consumer issues: hoverboards and secondary ticket sales

  2. Detailed stats from the Citizens Advice consumer service, online and local services

  3. Appendices covering client profiles, client satisfaction and stats tables

Consumer advice trends Quarter 2

Consumer Advice Trends Q2 Report cover imageConsumer advice trends Q2 2015/16 [ 1.4 mb] provides statistics on the number of consumer issues dealt with by the Citizens Advice service in England and Wales from July to September 2015. The report covers:

  1. Focus on two key consumer issues: advising small businesses and lettings agents

  2. Detailed stats from the Citizens Advice consumer service, online and local services

  3. Appendices covering client profiles, client satisfaction and stats tables

Consumer advice trends Quarter 1

Consumer advice trends cover reportConsumer advice trends Q1 2015/16 [ 1 mb] provides statistics on the number of consumer issues dealt with by the Citizens Advice service in England and Wales from April to June 2015.  The report covers:

  1. Focus on two key consumer issues: cold call blockers and lotteries

  2. Detailed stats from the Consumer Service, online and local services

  3. Appendices covering client profiles, client satisfaction and stats tables