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Consumer advice trends 2016/17

Consumer advice trends Q4 2016-17

Consumer Advice Trends is now an interactive data tool that will be updated monthly. This allows greater depth of analysis over the last 24 months.

Consumer advice trends Q3 2016-17

From Q3 we have changed the format of Consumer Advice Trends from a written document with an Excel data set to an interactive data tool that will be updated monthly. This allows greater depth of analysis.

This first release is Quarterly Data, the monthly series will being with the next release.

Consumer statistics from the Citizens Advice service in England and Wales, Quarter 2 2016/17

Consumer advice trends Q2 [ 0.59 mb] 2016/17 provides statistics on the number of consumer issues dealt with by the Citizens Advice service in England and Wales from July to September 2016. The report covers: 

  1. Focus on trends in advice on problems with parcel delivery

  2. Detailed stats from the Consumer Service, online and local Citizens Advice services

  3. Appendices covering client profiles, client satisfaction and stats tables

Consumer service cases [Excel 160 kb]

Consumer service energy cases [Excel 46 kb]

Consumer statistics from the Citizens Advice service in England and Wales, Quarter 1 2016/17

Consumer advice trends, [ 0.7 mb]Q1 2016/17 provides statistics on the number of consumer issues dealt with by the Citizens Advice service in England and Wales from April to June 2016. The report covers:

  1. Focus on trends in advice on parking on private land

  2. Detailed stats from the Consumer Service, online and local Citizens Advice services

  3. Appendices covering client profiles, client satisfaction and stats tables

Consumer service cases [Excel 130 kb]

Consumer service energy cases [Excel 43 kb]