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Royal Mail Quality of Service results

Every quarter, Royal Mail, the universal service provider for postal services is required to publish a range of quality of service performance results including those for First Class stamped and metered mail in each UK postcode area (PCAs).

118 of 121 PCAs are measured against a target of 91.5% to be delivered by the next working day. Three postcode areas are exempt from meeting this quality of service target due to difficulty of access reasons. These postcode areas are Outer Hebrides (HS), Kirkwall (KW), and Lerwick (ZE).

2015/16 Cumulative results

The overall Royal Mail’s 2015-16 results.

Results quarter 4 2015-16

Royal Mail Quality of Service report for quarter 4 2015-16

Results quarter 3 2015-16

The Post Code Area results for this Quarter are very poor. 47 Post Code Areas (PCAs) failed to meet the 91.5% target this quarter which is 9 more than for the same period last year.

Results quarter 2 2015-16

Royal Mail's Quality of Service results for its Special Delivery 1pm, 1st and 2nd class services were very similar to the same quarter last year. However, 23 of the 118 Post Code Area results failed to meet the 91.5% target this Quarter which is 12 worse than for the same period last year

Results quarter 1 2015-16

The Quality of Service results are on the whole good and are very similar to the results for the same Quarter last year.

2014/15 cumulative results

Royal Mail’s cumulative results for 2014/15 are very similar to the previous year

Results quarter 4 2014-15

The results for quarter 4, 2014-15, are slightly better than those for quarter 3.

Results quarter 3 2014-15

In quarter 3, 2014-15, 38 postcode areas failed to meet the 91.5% target.

Results quarter 2 2014-15

Overall, Royal Mail’s 2014-15 quarter 2 results are meeting the target for Quality of Service.

Results Quarter 1 2016-17

Results for the first quarter of 2016-2017.

Results Quarter 2 2016-17

Results for the second quarter of 2016-2017.

Results Quarter 3 2016-17

Results for the third quarter of 2016-2017.