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Results Quarter 1 2016-17

Royal Mail Quality of Service Results

Every quarter, Royal Mail, the universal service provider for postal services is required to publish a range of quality of service performance results including those for First Class stamped and metered mail in each UK postcode area (PCAs).

118 of 121 PCAs are measured against a target of 91.5% to be delivered by the next working day. Three postcode areas are exempt from meeting this quality of service target due to difficulty of access reasons. These postcode areas are Outer Hebrides (HS), Kirkwall (KW), and Lerwick (ZE).

2016-17 Quarter 1 Results

1st Class exceeded the 93% target by 0.3% which is 0.3% higher than that for the same quarter last year.

2nd Class exceeded the target of 98.5% by 0.5% which is the same as result as that for the same quarter last year.

Special Delivery missed the target of 99% by 0.3% which is the same as that for the same quarter last year.

11 Post Code Areas (PCAs) failed to meet the 91.5% target this quarter which is 3 less  than for the same period last year. 

Zoom in to see how your PCA has performed so far this year and in each quarter to date.

The 11 PCAs that failed in Quarter 1 were: 

Aberdeen (AB) 91.4

Bournemouth (BH) 91.2

Enfield (EN) 87.2

Ilford (IG) 91.3 

Inverness (IV) 88.8

Redhill (RH) 91.3

Romford (RM) 91.1

Stoke-on-Trent (ST) 91.2

Torquay (TQ) 90.6

Truro (TR) 90.7

Wakefield (WF) 91.2

The results are very similar to those for the same quarter last year. 
Enfield (87.2%) and Inverness (88.8%) recorded the worst results out of the 11 PCAs that failed to meet the 91.5% target. 
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