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Results quarter 2 2015-16

Royal Mail Quality of Service Results

Every quarter, Royal Mail, the universal service provider for postal services is required to publish a range of quality of service performance results including those for First Class stamped and metered mail in each UK postcode area (PCAs).

118 of 121 PCAs are measured against a target of 91.5% to be delivered by the next working day. Three postcode areas are exempt from meeting this quality of service target due to difficulty of access reasons. These postcode areas are Outer Hebrides (HS), Kirkwall (KW), and Lerwick (ZE).

Results Quarter 2 2015-16

1st Class missed the 93.0% target by 0.4% and is 0.7% down on the same Quarter last year.

2nd Class beat the 98.5% target by 0.4% which is the same as for Quarter 2 last year.  

Special Delivery failed to meet the target of 99.0% by 0.2% which is the same as for Quarter 2 last year. 

The Post Code Area results for this Quarter are poor. 23 Post Code Areas (PCAs) failed to meet the 91.5% target this Quarter which is 12 worse than for the same period last year.  They were:  

  • Bath (BA) 91.1
  • Bournemouth (BH) 91.2
  • Bristol (BS) 91.0
  • Doncaster (DN) 91.3
  • London East (E) 89.7
  • Falkirk (FK) 91.4
  • Gloucester (GL) 91.0
  • Ilford (IG) 85.7
  • Ipswich (IP) 90.8
  • Inverness (IV) 91.4
  • Kilmarnock (KA) 89.9
  • Leicester (LE) 90.2
  • Milton Keynes (MK) 90.7
  • Northampton (NN) 89.1
  • Newport (NP) 90.4
  • Oxford (OX) 88.2 
  • Reading (RG) 90.5
  • Slough (SL) 91.1
  • Sutton (SM) 91.0
  • Salisbury (SP) 90.9 
  • SW London (SW) 88.7
  • Teesdide (TS) 90.7
  • London West (W) 90.2

Some of the results show massive drop in performance the biggest one is at Ilford where in Quarter 1 it had 94.6% and in this Quarter 85.7% a difference of 8.9%. For the same quarter last year Ilford result was 93.2% which is still a 7.5% drop. Other PCAs with big drops are East London, Kilmarnock, Northampton, Oxford and South West London.

Zoom in to see how your PCA has performed so far this year and in each Quarter to date.

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The End to End Quality of Service survey is designed to provide full year PCA estimates of performance that are statistically accurate to +1.5%, or better, (95% confidence intervals) and for any shorter time frame the estimates will be subject to wider intervals.

Contains OS data © Crown copyright and database right 2010 and Royal Mail data © Royal Mail copyright and database right 2010