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Results quarter 3 2015-16

Royal Mail Quality of Service results

Every quarter, Royal Mail, the universal service provider for postal services is required to publish a range of quality of service performance results including those for First Class stamped and metered mail in each UK postcode area (PCAs).

118 of 121 PCAs are measured against a target of 91.5% to be delivered by the next working day. Three postcode areas are exempt from meeting this quality of service target due to difficulty of access reasons. These postcode areas are Outer Hebrides (HS), Kirkwall (KW), and Lerwick (ZE).

Results quarter 3 2015-16

1st Class missed the 93% target by 1.9% and is down 0.7% on the same quarter last year.

2nd Class met the target of 98.5% and is down 0.2%  on the same quarter last year.

Special Delivery missed the target of 99% by 1% and is down 0.5% on the same quarter last year.

The Post Code Area results for this quarter are very poor. 47 Post Code Areas (PCAs) failed to meet the 91.5% target this quarter which is 9 more than for the same period last year. The 47 PCAs that failed in quarter 3 were: 

  • Birmingham (B) 91.1
  • Bath (BA) 87.3
  • Bradford (BD) 90.3
  • Bolton (BL) 89.2)
  • Bromley (BR) 89.3
  • Northern Ireland (BT) 91.2
  • Cambridge (CB) 91.1
  • Chelmsford (CM) 90.7
  • Coventry & Warwickshire 90.1
  • Dundee (89.9)
  • Derby (DE) 89.8
  • Dumfries (DG) 90.5
  • Durham (DH) 90.3
  • Darlington (DL) 87.1
  • Doncaster (DN) 89.6
  • Enfield (EN) 89.8
  • Gloucester (GL) 85.4
  • Huddersfiel (HD) 90.3
  • Hereford (HR) 91.1
  • Hull (HU) 90.7
  • Halifax (HX) 89.3
  • Ilford (IG) 83.4 
  • Inverness (IV) 85.1
  • Kilmarnock (KA) 90.4
  • Liverpool (L) 91.3
  • Leicester (LE) 89.8
  • North Wales (LL) 91.1
  • Lincoln (LN) 88.1
  • Manchester (M) 91.3
  • Milton Keynes (MK) 89.1
  • Motherwell (ML) 89.9
  • Northampton (NN) 89.3
  • Norwich (NR) 89.4
  • Oxford (OX) 89.8 
  • Perth (PH) 91.3
  • Redhill (RH) 90.0
  • London (SE) 86.9
  • Southampton (SO) 90.5
  • Southend-on-Sea (SS) 90.4 
  • SW London (SW) 86.3
  • Taunton (TA) 86.3
  • Tonbridge (TN) 89.2
  • Torquay(TQ) 86.4
  • Twickenham (TW) 91.4
  • London West (W) 89.8
  • Watford (WD) 89.0
  • Wakefield (WF) 88.0

Some of the results show a big drop in performance compared to good results earlier this the year e.g. Bolton has previously scored 94.4 but now has recorded 89.2, Bromley was 94.7 now 89.3, Doncaster 93.7 now 89.6, Enfield 96.1 now 89.8, Gloucester 91.6 now 85.4 and finally the worse drop of the lot is Ilford from 94.6 to 83.4

Despite so many Postcode Areas failing this quarter only 18 are currently missing the cumulative target, they are:

  • Bath (BA) 90.8
  • Colchester (CO) 90.9
  • Dundee (DD) 91.2
  • Darlington (DL) 91.2
  • Gloucester (GL) 89.5
  • Ilford (IG) 88.3
  • Inverness (IV) 89.5
  • Leicester (LE) 91.1
  • Lincoln (LN) 91.2
  • Northamptonshire 90.7
  • Oxford (OX) 90.7
  • London (SE) 90.8
  • Salisbury (SP) 91.3
  • Southend-on-Sea (SS) 91.4
  • London (SW) 89.8
  • Taunton (TA) 91.1
  • Torquay (TQ) 90.0
  • London (W) 91.3

Please note: The End to End Quality of Service survey is designed to provide full year PCA estimates of performance that are statistically accurate to +1.5%, or better, (95% confidence intervals) and for any shorter time frame the estimates will be subject to wider intervals.

Contains OS data © Crown copyright and database right 2010 and Royal Mail data © Royal Mail copyright and database right 2010