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Results quarter 4 2015-16

Royal Mail Quality of Service results

Every quarter, Royal Mail, the universal service provider for postal services is required to publish a range of quality of service performance results including those for First Class stamped and metered mail in each UK postcode area (PCAs).

118 of 121 PCAs are measured against a target of 91.5% to be delivered by the next working day. Three postcode areas are exempt from meeting this quality of service target due to difficulty of access reasons. These postcode areas are Outer Hebrides (HS), Kirkwall (KW), and Lerwick (ZE).

Results quarter 4 2015-16

The results for this quarter are similar to those for the same quarter last year but are slighty down. However, 26 Post Code Areas (PCAs) failed to meet the 91.5% target this Quarter which is twice as many as those for the same quarter last year. They were:

  • Blackburn & Burnley (BB) 91.0%
  • Bournemouth (BH) 91.1%
  • Bromley (BR) 89.7%
  • Cambridge (CB) 91.1%
  • Chelmsford (CM) 91.1%
  • Enfield (EN) 89.7%
  • Fylde (FY) 91.3%
  • Ilford (IG) 88.5%
  • Inverness (IV) 90.7%
  • Llandrindod Wells (LD) 89.9%
  • Luton (LU) 89.1%
  • Milton Keynes (MK) 89.1%
  • Northamptonshire (NN) 91.2%
  • Oldham (OL) 91.0%
  • Perth (PH) 90.3%
  • Redhill (RH) 89.6%
  • London South East (SE) 89.1%
  • Stevenage (SG) 90.5%
  • Slough (SL) 91.0%
  • Southend-on-Sea (SS) 90.9%
  • Stoke-on-Trent (ST) 91.1%
  • London South West (SW) 91.0%
  • Shrewsbury (SY) 89.6%
  • Taunton 91.4%
  • Watford (WD) 91.2%
  • Worcester (WR) 91.0%

Zoom in to see how your PCA has performed so far this year and in each quarter to date.

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Contains OS data © Crown copyright and database right 2010 and Royal Mail data © Royal Mail copyright and database right 2010