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Royal Mail Quality of Service results quarter 2 2014-15

Overall, Royal Mail’s 2014-15 quarter 2 results are meeting the target for Quality of Service.

In quarter 2, 2014-15, 11 postcode areas failed to meet the 91.5% target. They were as follows:

  • Bath (BA) 89.1
  • Bristol (BS) 89.3
  • Colchester (CO) 90.4
  • Darlington (DL) 89.9
  • Doncaster (DN) 90.3
  • Harrogate (HG) 91.1
  • Southend on Sea (SS) 90.9
  • Taunton (TA) 86.8
  • Truro (TR) 91.4
  • Teeside (89.6)
  • Wakefield (WF) 89.6

Only Bristol (BS) and Taunton (TA) failed in the same Quarter in 2013-14. The other 10 PCAs Cardiff (CF), Huddersfield (HD), Ilford (IG), North Wales (LL), Nottingham (NG), Newport (NP), Oxford (OX), Peterborough (PE), Reading (RG), SW London (SW) that failed last year have all improved significantly.

Q2

Zoom in to see how your PCA has performed so far this year and in each Quarter to date:

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Please Note

The End to End QofS survey is designed to provide full year PCA estimates of performance that are statistically accurate to +1.5%, or better, (95% confidence intervals) and for any shorter time frame the estimates will be subject to wider intervals.