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Administrative & Client Care Officer

Position: Administrative & Client Care Officer

Location: North Tyneside

Closing date: 04 December 2017

Role details

Job title: Administrative & Client Care Officer

Location: North Tyneside

Salary: £16,496 per annum

London allowance: No

Salary pro rata: No

Hours per week: 37

Type of contract: Permanent

Closing date for applications: 2017-04-12

How to apply: email chair@ntcab.org.uk

To provide a high-level customer service and administrative function for various projects. The Administrative and Client Care Officer is a dedicated client contact role which includes support to clients and all staff teams as required

For this role your application should demonstrate:

• strong communication skills

• ability to show empathy and build rapport

• customer service experience

• a positive attitude and good team player

• problem solving skills

• attention to detail

• confidence in dealing with numbers

• MS Word and Excel skills

• a confident telephone manner

Location: North Shields and/or Wallsend Town Centres with good transport links

• experience of working towards targets or deadlines in a fast-paced environment

• an ability to cope with the needs and challenges of vulnerable and/or difficult client

• experience of working towards deadlines in a fast-paced environment

• work place pension scheme

• 24 days paid holiday per year, plus bank holidays

• development opportunities within the service

• gain skills through training

• work that makes a positive impact

• town centre location with good transport links

• positive working environment

During shortlisting, candidates will be contacted for a short telephone discussion.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.