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Operations Manager

Position: Operations Manager

Location: Brighton & Hove

Closing date: 16 September 2019

Role details

Job title: Operations Manager

Location: Brighton & Hove

Salary: £32,878

London allowance: No

Salary pro rata: Yes

Hours per week: 30

Type of contract: Permanent

Closing date for applications: Monday 16 September 2019

Interview date: Tuesday 24 September 2019

To apply, visit our website: Google Drive

Citizens Advice are expanding their management team due to a developing and growing service that’s responding to ever greater demands in the city for advice. We’re busier than ever, having seen a 15% increase in clients last year, we’ve taken on more volunteers, added an extra day of opening, and with more growth to come we need a larger management team to ensure the quality of our services remains high. We're seeking an experienced Operations Manager to oversee our central services.

The Operations Manager leads the internal team of staff and volunteers

delivering advice on general enquiries in our offices, face to face, over the

phone, and via email and webchat. Brighton & Hove is a vibrant, diverse, city,

and the problems its residents bring to use every day are just as varied. You

don’t have to know how to solve all the problems that comes to us – our

experienced team of advice experts is here to do that – but you do need to know

how to solve the problems in the office that prevent people from delivering

advice, and you’ll always need to be mindful of ways to improve practices to

make sure we continue to meet the needs of the city as they grow.

Citizens Advice use a wide range of online platforms to deliver their advice,

including Google Apps and a bespoke CMS, and a variety of online tools for

monitoring demand on our services and reporting on activities. Supporting staff

and volunteers on the use of these systems, as well as general IT support, is an

essential function of the Operations Manager to ensure the office keeps moving

and people are able to deliver advice to the public, so confidence in using and

supporting others to use IT systems, as well as an inquisitive attitude to

identifying and solving IT problems is essential for the role.

You’ll develop a solid understanding of the projects through line-managing and

supporting paid staff with regular supervision and appraisals and ad-hoc

support with issues. By dealing with emerging problems, and informing the

board and CEO about emerging issues, you’ll be ensuring the organisation is in

the best position to deliver on its business plan and adapt to the changing needs

of Brighton & Hove residents. With over 6,500 people supported last year, and

demand rising, you’ll have to welcome a challenge to succeed in the role.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.