Position: Operations Manager
Location: Brighton & Hove
Closing date: 16 September 2019
Job title: Operations Manager
Location: Brighton & Hove
London allowance: No
Salary pro rata: Yes
Hours per week: 30
Type of contract: Permanent
Closing date for applications: Monday 16 September 2019
Interview date: Tuesday 24 September 2019
To apply, visit our website: https://drive.google.com/
Citizens Advice are expanding their management team due to a developing and growing service that’s responding to ever greater demands in the city for advice. We’re busier than ever, having seen a 15% increase in clients last year, we’ve taken on more volunteers, added an extra day of opening, and with more growth to come we need a larger management team to ensure the quality of our services remains high. We're seeking an experienced Operations Manager to oversee our central services.
The Operations Manager leads the internal team of staff and volunteers
delivering advice on general enquiries in our offices, face to face, over the
phone, and via email and webchat. Brighton & Hove is a vibrant, diverse, city,
and the problems its residents bring to use every day are just as varied. You
don’t have to know how to solve all the problems that comes to us – our
experienced team of advice experts is here to do that – but you do need to know
how to solve the problems in the office that prevent people from delivering
advice, and you’ll always need to be mindful of ways to improve practices to
make sure we continue to meet the needs of the city as they grow.
Citizens Advice use a wide range of online platforms to deliver their advice,
including Google Apps and a bespoke CMS, and a variety of online tools for
monitoring demand on our services and reporting on activities. Supporting staff
and volunteers on the use of these systems, as well as general IT support, is an
essential function of the Operations Manager to ensure the office keeps moving
and people are able to deliver advice to the public, so confidence in using and
supporting others to use IT systems, as well as an inquisitive attitude to
identifying and solving IT problems is essential for the role.
You’ll develop a solid understanding of the projects through line-managing and
supporting paid staff with regular supervision and appraisals and ad-hoc
support with issues. By dealing with emerging problems, and informing the
board and CEO about emerging issues, you’ll be ensuring the organisation is in
the best position to deliver on its business plan and adapt to the changing needs
of Brighton & Hove residents. With over 6,500 people supported last year, and
demand rising, you’ll have to welcome a challenge to succeed in the role.
Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.