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Telephone Gateway Supervisor (job share)

Position: Telephone Gateway Supervisor (job share)

Location: Leyland (South Ribble)

Closing date: 01 December 2017

Role details

Job title: Telephone Gateway Supervisor (job-share)

Location: Leyland (South Ribble)

Salary £20,249.00(FTE) £12,314.00 (part time 22.5 hours)

London allowance: No

Salary pro rata: Yes

Hours per week: 22.5, 9 to 5 - Wednesday to Friday

Type of contract: Permanent

Closing date for applications: 2017-12-01

Interview date: 2017-12-06

How to apply (email address or web page):

This role will support, train and manage volunteers in order to meet telephone contact centre client demands within the quality standards required by Citizens Advice Membership.

This role works with a job share partner who will cover Monday and Tuesday each week.

Candidates must be willing and flexible to cover holidays/sickness for the other job share partner (working Mondays and Tuesdays), throughout the year, as required. An additional 15 hours (2 days) will be paid when such cover is necessary.

Reporting to: Advice Services Manager.

Application Packs are available by emailing

Interviews will be held on Wednesday 6th December 2017

Closing Date for applications: Friday 1st December at noon.

Company Number 383 5274 • Registered Charity 1078558 • FRN617644

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.