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Volunteer Roles

Position: Volunteer Roles

Location: North Tyneside

Closing date: 31 December 2017

Role details

Job title: Volunteer Roles

Location: North Tyneside

Hours per week: minimum of 3.5

Closing date for applications: 2017-12-31

How to apply: email or ring 0191 2704490

Volunteering Roles available:

• Receptionist – Meeting and Greeting clients, reception paperwork and data input.

• Gateway Assessor – Face to face 10-minute appointment to assess the client’s problems and needs.

• Adviceline Advisor – Similar to gateway using the telephone rather than face to face.

• Webchat Advisor – Similar to gateway and telephone advice, delivered online.

• Generalist Advice Worker – 45-minute appointment giving general advice to clients

We are looking for volunteers who live in North Tyneside and wish to make a real difference to people’s lives and ensuring that people do not lose out through lack of knowledge regarding their rights and responsibilities; or help with campaigns to improve the way things work for the better. We require commitment and enthusiasm

You will need to be open-minded, non-judgemental, be able to listen, learn, and work in a team; conform to our strict data protection, confidentiality and equality policies

All volunteers are fully supported and supervised throughout their involvement with Citizens Advice. There will be a paid member of staff that you can turn to for extra support if you feel you need it. There is an Advice Session Supervisor on duty at each advice session to guide and assist volunteer advisers. We make sure that you are not put in situations that are beyond your abilities, and will work with you to help ensure that you find volunteering with us both challenging and rewarding.

What we can offer you

• You will gain valuable work experience

• Receive highly respected training

• Put existing skills to good use

• Develop new skills

• Give something back to the community in which you live

• Be part of an organisation that makes a difference to people’s lives

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.