£24 million Cadent fine “welcome news” for affected customers, says Citizens Advice
Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement of a £24 million fine for gas distribution network company Cadent.
Gillian Guy, Chief Executive of Citizens Advice, said:
“Today’s announcement will be welcome news for those who were left without supply because of Cadent’s failures. When energy network companies fail to deliver good levels of service, customers should be compensated.
“Our research shows that in the last three years, households have missed out on £5.1 million of compensation for customer service failures by network companies. We believe that when these companies don’t deliver the right levels of service, compensation should be automatic.
“The setting up of a community fund to support consumers in vulnerable circumstances is another positive step. It’s critical that both Ofgem and energy networks make sure that support for these groups is central to to what they do.”
Notes to editors
- £5.1 million figure taken from recent Citizens Advice report Standard Issue
- Citizens Advice and other consumer organisations set forward a series of proposals on how Ofgem can support vulnerable customers as part of the RIIO-2 price controls in a collection of essays (December 2018)
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