Our press releases highlight issues that are of concern for our clients and our network.
24 March 2017
Citizens Advice has today responded to proposals from telecoms regulator Ofcom that landline and broadband customers who suffer slow repairs or missed deadlines should receive automatic compensation from their provider.
22 March 2017
Citizens Advice is today launching a new online tool so that people can see at a glance how good the 18 biggest energy suppliers are at customer service.
20 March 2017
Citizens Advice services across England and Wales are today celebrating sharing £625,000 from the Martin Lewis Fund to help make a real difference to local people’s lives.
13 March 2017
Citizens Advice has responded to SSE announcing that it will raise the price of its annual dual fuel standard variable tariff by 6.9%, with electricity bills rising by 14.9%, from April.
08 March 2017
Citizens Advice responds to today’s Budget announcement from Chancellor Philip Hammond.
07 March 2017
Responding to news that E.ON is to raise the price of its annual dual fuel standard variable tariff by 8.8%, Citizens Advice says it is loyal customers who will be most affected by the price rise.
07 March 2017
Private tenants are struggling to get a foot on the housing ladder because of the costs that come with renting, Citizens Advice can reveal.
03 March 2017
Citizens Advice is calling for the government to cut bills for low income households on standard variable tariff
02 March 2017
The Financial Conduct Authority has today set a final deadline for Payment Protection Insurance (PPI) mis-selling claims. People affected will have to make their claims by 29 August 2019.
Rising consumer borrowing could spell problems for people’s finances down the line, says Citizens Advice
01 March 2017
As the Bank of England’s latest money and credit statistics show an increase in consumer borrowing, Citizens Advice says right now more people are seeking help for debt problems from essential household bills.
28 February 2017
Telecoms regulator Ofcom has announced plans today to reduce the bills of BT landline customers, who are often elderly and vulnerable, by at least £5.
27 February 2017
The Department for Business, Energy and Industrial Strategy (BEIS) has today launched a campaign to raise awareness of national minimum wage after new research reveals that people are unsure about what deductions employers can legally take from their wages.
26 February 2017
Unscrupulous employers are trying to avoid paying sick pay to people who are too ill to work by using tactics such as taking them off rotas and cutting their wages, reveals Citizens Advice.
24 February 2017
Royal Mail has announced that the price of first and second class will rise by 1p from 27 March. A stamp for large first class letter will rise by 2p to 98p.
24 February 2017
Citizens Advice has today called for the energy regulator Ofgem to make changes to stop energy networks making huge profits due to inaccurate assessments.
23 February 2017
Profits for British Gas’ owner Centrica have risen by 4% to £1.515bn over 12 months, whilst profits from British Gas’ residential energy supply business fell 11% last year to £553m.
22 February 2017
Almost 106,000 working people are not being auto-enrolled into a pension because their earnings come from more than one job and 70% of them are women, research by Citizens Advice reveals.
19 February 2017
The number of guarantor loan problems Citizens Advice has helped people with has risen by 40% over the last year, latest figures show.