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Press releases

Our press releases highlight issues that are of concern for our clients and our network.

Citizens Advice responds to FCA PPI deadline

02 August 2016

The Financial Conduct Authority has today indicated it wants to set a June 2019 deadline for people to make claims over mis-sold payment protection insurance (PPI).

People putting themselves at risk by debt decisions

08 June 2016

People are placing themselves at greater risk of losing their home, visits from bailiffs and even prison by paying off consumer credit debts before other priority debts, warns Citizens Advice.

Extra Energy records worst ever score in complaints league table

03 June 2016

Extra Energy has delivered the worst performance for its handling of customer complaints, according to Citizens Advice’s latest energy supplier league table which measures how effectively customer complaints are dealt with by energy companies.