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Press releases

Our press releases highlight issues that are of concern for our clients and our network.

FCA review “opportunity” to protect more high cost credit customers

29 November 2016

Rent to own services, logbook loans and guarantor loans should be included in the FCA’s payday loan cap - and new rules introduced to provide added protections for customers including full checks to make sure people can afford to pay back what they have borrowed says Citizens Advice.

Time to think again on cuts to ESA, says Citizens Advice

17 November 2016

The government should consider pausing its planned cut to the Work Related Activity Group (WRAG) of Employment and Support Allowance (ESA) until improved job support is in place, Citizens Advice has said today.

Citizens Advice response to Financial Conduct Authority announcement on overdrafts

03 November 2016

The Financial Conduct Authority (FCA) has today announced that it will undertake work on arranged and unarranged overdrafts as part of a series of measures to improve competition in the current account market. This follows recommendations proposed by the Competition and Markets Authority (CMA) as part of its investigation into retail banking.

Citizens Advice response to Financial Ombudsman Service complaints

03 November 2016

The Financial Ombudsman Service’s latest quarterly complaints data shows a rise in issues with payday loans. Between, April and September 2016, the Ombudsman received over 5,000 payday loan complaints, compared to 3,200 between April 2015 and March 2016.