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Press releases

Our press releases highlight issues that are of concern for our clients and our network.

93% of fluent Welsh speakers are more likely to use a Welsh language service

25 March 2015

Welsh language consumers in Wales feel that service providers such as banks and energy suppliers are failing to highlight the services that are available in their language and that they would be more likely to use these services if they were more easily accessible and consistent with those provided in English.

Bill cap for phone crime victims a relief, Citizens Advice says

22 March 2015

A cap on mobile phone bills will come as a “much-needed relief” to many victims of crime caught out by phone fraudsters, Citizens Advice has said today, having called on the Government to fulfil its promise of this since last year. The Government and the five main phone providers have announced caps of £100 on bills from stolen mobiles.

Citizens Advice responds to Farnish Review

20 March 2015

Citizens Advice has today highlighted the importance of free, impartial debt advice as the Treasury publishes the independent review, led by Christine Farnish, into the Money Advice Service. The national charity has also recognised the importance of MAS coordinating debt services.

Citizens Advice responds to the Budget

18 March 2015

Responding to today’s Budget, Gillian Guy, Chief Executive of national charity Citizens Advice, said: ‘People on the lowest income and those without savings benefit least from this Budget. ‘The country’s improving financial situation is welcome but it is important to remember it comes against a backdrop of years of rising bills and stagnant wages.   ‘Positive moves on the personal allowance and fuel duty provide some small gains for stretched households, but there was nothing to address challenges around childcare, energy bills and private rents.

Legal aid restrictions a further burden for financial abuse victims

12 March 2015

Citizens Advice has today warned of the challenges many victims of domestic abuse face getting help, with financial abuse victims facing additional barriers. The charity has said that financial abuse is often little understood by professionals and victims struggle to obtain legal aid.

Payday lender debt collection practices amongst the worst

10 March 2015

Citizens Advice has today said people’s experiences of debt collection practices from payday lenders are amongst the worst reported. The charity has called for the regulator to also look into bad practices around logbook loans and guarantor loans. A new report by the FCA into the debt collection practices of payday loan companies has found bad practices in all of the firms it reviewed.

Scottish Power must “clean up their act” for its customers

04 March 2015

Citizens Advice has said that it hopes that a “corner is turned” with Scottish Power over the ongoing billing issues its customers have faced. Today the regulator Ofgem has imposed a twelve-day proactive sales ban on Scottish Power over unresolved complaints.

Citizens Advice responds to Royal Mail price changes

27 February 2015

As Royal Mail announces the latest changes to prices for stamps, parcels and Redirection service, Citizens Advice has expressed concern that prices have once again risen above inflation. The national charity calls for Royal Mail to continue to look at how it can make efficiency savings.