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Citizens Advice responds to Chris Huhne’s announcement about energy at Liberal Democrat Conference

21 September 2011

Gillian Guy, Chief Executive at Citizens Advice, said:

"We saw a 78% increase in hits to our website this July, from people looking for advice on how to save money on their energy bills, compared with a year ago.

Chris Huhne must assure worried consumers that huge energy price rises will be brought under control, and that the big companies will be closely scrutinised so that people will be able to better budget for this essential service and know that they are getting the best value for money possible. Consumers must also be able to see how long-term programmes invested in by Government and big energy companies will impact on them in coming years."

Notes to editors:

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit citizensadvice.org.uk. You can also get advice online at adviceguide.org.uk
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.