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Citizens Advice responds to collective action case against MasterCard

6 July 2016

Citizens Advice has responded to a case against MasterCard, where the company is accused of imposing anti-competitive card charges which were then passed on to consumers.

Gillian Guy, Chief Executive of Citizens Advice, said:

“Consumers must be compensated when they are let down by businesses.

“Britain’s new class action powers - recently brought in through the Consumer Rights Act - are a major step forward in ensuring customers are properly represented when things go wrong.

“The accusations against MasterCard are very serious. If it is proved MasterCard customers have been ripped off they should get their money back.”

Notes to editors

  1. The Citizens Advice service comprises a network of local Citizens Advice, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To get advice online or find your local Citizens Advice in England and Wales, visit
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers.
  5. Local Citizens Advice in England and Wales advised 2.5 million clients on 6.2 million problems in 2014/15. For full service statistics see our publication Advice trends.
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 2,500 service outlets across England and Wales.