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Citizens Advice responds to creation of single body delivering financial guidance

9 October 2016

The Government has today (Sunday) announced that they will be creating a new single public body responsible for delivering advice to consumers on money, debt and pensions.

In response to the announcement, Gillian Guy, Chief Executive of Citizens Advice, said:

“The right guidance can be an essential part of a secure financial future.

“We help with 1.8 million financial issues a year and know that people's problems and questions often cut across the different areas of their finances.

“What's best for consumers needs to be at the centre of the changes to public financial guidance. It is important that there is a holistic approach to guidance and debt advice offering the opportunity for money, debt and pensions services to be interlinked so as to address people's financial queries as a whole.

“Government could also consider how guidance could be offered at key stages of people's lives - like starting a new job or having a baby - so people get their questions answered when their finances change.

“We'll continue to work closely with government as these plans are developed.”

Notes to editors

  1. The Citizens Advice service comprises a network of local Citizens Advice, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To get advice online or find your local Citizens Advice in England and Wales, visit
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers.
  5. Local Citizens Advice in England and Wales advised 2.5 million clients on 6.2 million problems in 2014/15. For full service statistics see our publication Advice trends.
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 2,500 service outlets across England and Wales.