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Citizens Advice responds to E.ON replacing standard variable tariffs

21 September 2017

Citizens Advice has responded to the announcement that energy supplier E.ON will replace its standard variable tariff with a rolling, fixed term default tariff.

Citizens Advice Chief Executive, Gillian Guy, said:

“It’s a positive sign that E.ON has recognised that standard variable tariffs have had their day. However this must not become a situation of one bad deal replacing another. E.ON needs to be absolutely transparent about the costs of any rolling fixed deal, and also be clear with customers about what happens when the fixed period ends.

“But while statements of this nature are encouraging, it is essential that Ofgem acts to cap the cost of energy for the most vulnerable in society. The government and Ofgem also need to stand ready to introduce a wider-ranging price cap to protect all loyal customers stuck paying over the odds for their gas and electricity if energy companies fail to act."

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Notes to editors

  1. The Citizens Advice service comprises a network of local Citizens Advice, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To get advice online or find your local Citizens Advice in England and Wales, visit citizensadvice.org.uk
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers.
  5. Local Citizens Advice in England and Wales advised 2.5 million clients on 6.2 million problems in 2014/15. For full service statistics see our publication Advice trends.
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 2,500 service outlets across England and Wales.