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Citizens Advice responds to GB Energy Supply going out of business

26 November 2016

Ofgem has announced that GB Energy Supply has ceased trading and that it will be finding a new supplier for the firm’s 160,000 customers.

Citizens Advice Director of Energy Victoria MacGregor said:

“Although GB Energy Supply has gone out of business, customers don’t need to worry.  This shouldn’t affect their gas and electricity supply so they’ll still be able to heat and light their home as normal.

“The energy regulator Ofgem is finding a new supplier for GB Energy Supply customers.  The new supplier will contact customers in due course. Customers will need to take a reading of their gas and electricity meters for their new supplier.

“We’re working closely with Ofgem to make sure people can get the help they need.”

Customers can find more information on Ofgem’s website.

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Notes to editors

  1. The Citizens Advice service comprises a network of local Citizens Advice, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To get advice online or find your local Citizens Advice in England and Wales, visit citizensadvice.org.uk
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers.
  5. Local Citizens Advice in England and Wales advised 2.5 million clients on 6.2 million problems in 2014/15. For full service statistics see our publication Advice trends.
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 2,500 service outlets across England and Wales.