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Citizens Advice responds to new Ofgem data on standard variable tariffs

31 August 2017

Citizens Advice has responded to new information published by Ofgem today showing the percentage of customers on standard variable tariffs with the ten largest energy suppliers.

Gillian Guy, Chief Executive of Citizens Advice, said:

Today's figures show that millions remain stuck on the standard variable tariff - paying much more than other customers - so it's good to see Ofgem aiming to bring the cap in January to help people with their expensive winter bills.

“Citizens Advice has always maintained that the cap should be introduced at the earliest opportunity so that struggling households have their bills cut sooner rather than later and we encourage suppliers to do all that they can to make this possible.

“But it's important to remember that many households won't be covered by the cap - so continued pressure on suppliers is essential to ensure they make every effort to move their customers off more expensive SVTs.”

Notes to editors

  1. The Citizens Advice service comprises a network of local Citizens Advice, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To get advice online or find your local Citizens Advice in England and Wales, visit
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers.
  5. Local Citizens Advice in England and Wales advised 2.5 million clients on 6.2 million problems in 2014/15. For full service statistics see our publication Advice trends.
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 2,500 service outlets across England and Wales.