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Citizens Advice response to npower price cuts

13 January 2012

Citizens Advice Chief Executive Gillian Guy said;

“It’s pleasing to see that npower has jumped on the ‘price cut band wagon’ and we hope it is only a matter of time before the remaining two big suppliers do the same.  We firmly believe that when wholesale prices come down – so should customers' bills.  

“Next week we will be helping people save even more money through our Big Energy Week campaign people.  Anyone looking for advice on how to cut the size of their bills, find out more about insulation and what to do if they are in fuel debt can visit www.bigenergy.org.uk.  There you can also find out about the local events in your area through an interactive map.”

Notes to editors:

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit citizensadvice.org.uk. You can also get advice online at adviceguide.org.uk
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.