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Citizens Advice response to Which? investigation on energy companies giving wrong advice on cheapest tariffs

13 October 2011

Citizens Advice Chief Executive Gillian Guy said:

"Cutting energy bills is a real priority for our clients:last month double the number of people came to us for online advice about fuel costs compared to last year. Too many people are confused, so energy companies have to be more up front about their cheapest tariffs."

  • Anyone in debt or worried about how they will pay their bills can get advice from their local Citizens Advice Bureau. We can help you make sure that you're on the cheapest deal that your supplier provides, look at whether you would be better off switching suppliers, and advise on the help available for making your home more energy efficient.

  • Consumers can get online advice on saving on energy bills, switching suppliers and cutting down on energy use at www.adviceguide.org.uk.

  • Since 2008, Citizens Advice Bureaux in England and Wales have been working with OFGEM on the Energy Best Deal* scheme to help people save money on their energy bills.  www.citizensadvice.org.uk/fsfl_projects_energybestdeal

Notes to editors:

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit citizensadvice.org.uk. You can also get advice online at adviceguide.org.uk
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.