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Citizens Advice responds to CMA energy investigation

24 June 2016

Citizens Advice has responded to the final report from the Competition and Markets Authority’s (CMA) two-year investigation into the UK energy market.

Gillian Guy, Chief Executive of Citizens Advice, said:

“This investigation was ​intended to make the energy market work for consumers.

“It’s good the CMA will introduce a safeguard tariff for prepayment meter customers - this is a helpful change and will cut bills for some of the poorest people. We remain concerned about those on expensive standard tariffs.

“It’s important both Ofgem and the government keep a careful eye on the market, reviewing the results of this investigation and keep tougher reforms on the table if the intended improvements don’t materialise.”

Notes to editors

  1. The Citizens Advice service comprises a network of local Citizens Advice, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To get advice online or find your local Citizens Advice in England and Wales, visit
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers.
  5. Local Citizens Advice in England and Wales advised 2.5 million clients on 6.2 million problems in 2014/15. For full service statistics see our publication Advice trends.
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 2,500 service outlets across England and Wales.