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EDF Energy’s price changes will affect millions of customers, says Citizens Advice

16 December 2016

Citizens Advice has responded to news that EDF Energy will reduce its gas price by 5.2% in January but raise electricity bills by 8.4% in March. The change means EDF Energy dual fuel customers will pay 1.2% more a year on their energy bills.

Gillian Guy, Chief Executive of Citizens Advice, said:

"EDF Energy’s decision to change its gas and electricity prices will have a big impact on people’s bills.

"Cuts to the gas price will result in welcome savings for customers who use EDF Energy to heat their homes. But for millions on the supplier’s electricity and dual fuel tariffs energy bills will go up and financial pressure will increase.

"EDF Energy’s move to bring forward its price cap for people on gas prepayment meters offers welcome protection for these customers.

"People affected by the electricity price rise should check whether they could save money on their energy bills by switching to a cheaper deal. Citizens Advice’s price comparison tool can help people compare prices or their nearest Citizens Advice can help."

Notes to editors

  1. The Citizens Advice service comprises a network of local Citizens Advice, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To get advice online or find your local Citizens Advice in England and Wales, visit
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers.
  5. Local Citizens Advice in England and Wales advised 2.5 million clients on 6.2 million problems in 2014/15. For full service statistics see our publication Advice trends.
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 2,500 service outlets across England and Wales.