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npower latest supplier to cut gas bills

8 February 2016

Citizens Advice has responded to news that npower has announced a 5.2% cut to its standard gas tariff for residential customers effective from Monday 28 March 2016.

Gillian Guy, Chief Executive of Citizens Advice, said:

“It’s good that energy suppliers are finally accepting their bills are too high.

“npower has become the fourth firm to cut its gas prices in recent weeks, but like its competitors, it should go further. Customers won’t see a decrease in price until the end of March and the cuts could be more generous.

“The price drop is a step in the right direction for the sector but energy suppliers shouldn’t just draw a line in the sand here. Wholesale costs have plummeted drastically in the last year and it’s only fair customers see the benefits of that. Other firms must now act urgently and slash their bills.”

Notes to editors

  1. The Citizens Advice service comprises a network of local Citizens Advice, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To get advice online or find your local Citizens Advice in England and Wales, visit citizensadvice.org.uk
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers.
  5. Local Citizens Advice in England and Wales advised 2.5 million clients on 6.2 million problems in 2014/15. For full service statistics see our publication Advice trends.
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 2,500 service outlets across England and Wales.