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SSEN acts on Citizens Advice’s call to return excessive profits to energy customers

8 November 2017

Citizens Advice has this morning responded to news that Scottish and Southern Electricity Networks (SSEN), the electricity networks division of SSE plc, will make a voluntary contribution of £65.1 million to consumers, relating to its electricity transmission business.

Earlier this year Citizens Advice highlighted how energy network companies are making billions of pounds worth of unjustified profit from customers and called for this money to be returned to people via lower energy bills.

Chief Executive of Citizens Advice Gillian Guy said:

“Energy network companies have enjoyed £7.5bn unjustified profits at the expense of people overpaying on their bills, so it’s very welcome news that Scottish and Southern Electricity Networks (SSEN) have listened to our call to return money to its customers.

“As we head towards winter the prospect of rising energy bills will be weighing on the minds of many families and energy network firms are a key driver of these costs. It’s good to see SSEN leading the way by making a voluntary contribution to customers. We hope to see other energy network companies following suit soon.”

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Notes to editors

  1. The Citizens Advice service comprises a network of local Citizens Advice, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To get advice online or find your local Citizens Advice in England and Wales, visit
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers.
  5. Local Citizens Advice in England and Wales advised 2.5 million clients on 6.2 million problems in 2014/15. For full service statistics see our publication Advice trends.
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 2,500 service outlets across England and Wales.