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EU Citizens Rights Service

Please scroll to the bottom of this page for further information on the advice available and a practical guide on the EUSS application process in a range of languages.

Welcome to our EU Citizens Rights Service, funded by the Welsh Government, where individuals and families resident in Wales can have access to free, impartial and confidential ​information, guidance, and advice on settled status applications and access to in-depth, specialist help on social welfare issues. 

​This service supports EU, EEA and Swiss citizens with settled, pre settled status applications and also offers access to wider advice services, including specialist advice.

You can contact us if you need help with:

  • settled status applications
  • pre-settled status applications
  • problems at work, including discrimination and exploitation 

Getting Help

To speak to an adviser or to book an appointment with our EU Citizens Rights team, please call 0300 3309 059 between 9am to 5pm, Monday to Friday

If you’re not able to speak to someone immediately, you can leave a message and an adviser will contact you as soon as they’re free. You should hear back from someone within 2 working days.

Call your local office 

You can also call your local office to arrange an appointment with an adviser directly:

If you live in the following areas:

  • Cardiff

  • Vale of Glamorgan

  • Bridgend

  • Swansea

  • Neath

  • Port Talbot

  • Carmarthenshire

  • Pembrokeshire

  • Mid-Wales (areas of Ceredigion and Powys) 

call: 01446 509 897

If you live in the following areas:

  • North Wales

  • Mid-Wales (areas of Ceredigion and Powys) 

call: 01352 706 840

If you live in the following areas: 

  • Newport

  • Rhondda Cynon Taf

  • Merthyr Tydfil

  • Caerphilly

  • Blaenau Gwent

  • Monmouthshire please 

call: 01633 222 622

Our service ensures access to interpretation support where required, and will respect your  chosen method, including utilising existing service staff/volunteers who speak your preferred language, a friend or family member or Language Line.  

We don’t charge for calls to the helpline. Your service provider could charge you for your call, but it should be free if either:

  • your contract includes all calls to landlines
  • you’re within your free minutes allowance for calls to landlines

You might be charged if your contract doesn’t include all calls to landlines or you’ve used all your free minutes. For example, a 10 minute call could cost:

Check your supplier’s website to find out what you’ll be charged.

If you’re finding it difficult to access your local service and have a number of friends, colleagues or family members who could use our help, we may be able to arrange an advice session near you. Contact us on 0300 3309 059 to arrange.

We may also be able to arrange video calls for more convenience and ‘out of hours’ support if it’s not possible for you to contact us during our normal opening hours. Please let us know by calling the helpline on 0300 3309 059

Further information 

Information leaflets

Please take a look at the following information leaflets for further information and guidance on applying to the EU settlement scheme and access to wider advice on discrimination, employment issues.  We have leaflets available in English, Welsh, Polish, Czech, Slovak, Romanian and Portuguese and can be accessed below:

EU Citizens Rights - Ceština (A5)
EU Citizens Rights - Ceština (DL)  

EU Citizens Rights - Cymraeg (A5) [ 0.52 mb]
EU Citizens Rights - Cymraeg (DL) [ 1.6 mb]  

EU Citizens Rights - English (A5) [ 0.52 mb]
EU Citizens Rights - English (DL) [ 1.6 mb]  

EU Citizens Rights - Limba română (A5)
EU Citizens Rights - Limba română (DL)  

EU Citizens Rights - Português (A5)
EU Citizens Rights - Português (DL)  

EU Citizens Rights - Polski (A5) [ 0.52 mb]
EU Citizens Rights - Polski (DL) [ 1.6 mb]

EU Citizens Rights - Slovenčina (A5)
EU Citizens Rights - Slovenčina (DL)

Guidance on the EUSS online application process

If you are thinking of applying online to the Settlement Scheme and would like a step by step guide, please look at our guidance below in the language of your choice:

How to apply for settled status [ 1.8 mb] - Bānlā (Bengali)

How to apply for settled status [ 1.1 mb] - Bŭlgarski (Bulgarian)

How to apply for settled status [ 1 mb]- Ceština (Czech) 

How to apply for settled status [ 1.3 mb] - Cymraeg (Welsh)

How to apply for settled status [ 1 mb] - English  

How to apply for settled status [ 1.1 mb] - Español (Spanish) 

How to apply for settled status [ 1 mb] - Limba română (Romanian) 

How to apply for settled status [ 1 mb] - Magyar (Hungarian) 

How to apply for settled status [ 1.2 mb] - Polski (Polish) 

How to apply for settled status [ 1.1 mb] - Português (Portugese)

How to apply for settled status [ 1 mb] - Slovenčina (Slovak)