Generalist Advice Worker/Advice Session Supervisor or Trainee Position

Position: Generalist Advice Worker/Advice Session Supervisor or Trainee Position

Location: Southwark

Closing date: 20 May 2024

Job title:
Generalist Advice Worker/Advice Session Supervisor or Trainee Position

Location:
Southwark

Salary:
Scale: SO1 - £36,001 to £37,870 per annum

Salary pro rata:
No

London allowance:
Yes

Hours per week:
35 hours per week

Type of contract:
Permanent

Closing date for applications:
20/05/2024

Closing time:
09:00

Interview date:
24/05/2024

Link to job pack for application:
https://www.citizensadvicesouthwark.org.uk/join-us/paid-roles/

This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor (ASS) to consolidate their skills and experience or as a development opportunity for an advisor to train to become an ASS within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 - £33,194 for the first six months whilst undertaking the training. The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.

The role includes:

• Providing advice to the public and undertaking casework on social welfare law issues

• Supervising advice and gateway assessment sessions

• Supporting and supervising staff and volunteers

To be successful you will need:

• Recent experience of giving advice to the public. This should include having undertaken advice casework.

• Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting

• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.