Help to Claim Adviser
Position: Help to Claim Adviser
Location: Working from home
Closing date: 22 May 2024
Role details
Job title:
Help to Claim Adviser
Location:
Working from home
Salary:
£24,939 per annum
Salary pro rata:
Yes
London allowance:
No
Hours per week:
36.25
Type of contract:
Permanent
Closing date for applications:
22/05/2024
Closing time:
10:00
Interview date:
28/05/2024
Link to job pack for application:
https://docs.google.com/
About Us: Join our Help to Claim team and be part of a dynamic organisation committed to making a positive impact on the lives of individuals seeking support. We provide advice, information, and digital assistance through National phone and web chat channels, with a focus on helping clients navigate the complexities of Universal Credit.
Responsibilities: Assessing clients' eligibility for Universal Credit and determining its suitability for their needs. Providing comprehensive advice, information, and digital support to guide clients through the application process. Ensuring clients receive the necessary help and support until their first correct payment is received.
Qualifications and Experience: This role is open to individuals at all levels of experience. We encourage applications from candidates with: Existing knowledge of benefits and Universal Credit, looking to build upon their expertise. Excellent customer service skills, even if with limited prior benefits knowledge. Good IT skills and ability to interpret complex information
Training and Support: Full training will be provided to all successful candidates, with ongoing support to ensure your success in the role.
How to Apply: Email lori.stewart@cael.org.uk to request a job pack Join us in making a difference in the lives of those in need. Apply now and be a part of our dedicated Help to Claim team!
Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.