Consumer Education resource topics
Consumer education resource topics
Under each topic heading you will find basic fact sheets, resource packs which contain tutor notes and participant handouts.
Basic Reducing the risk of doorstep crime [ 390 kb] - How to recognise rogue traders or bogus callers and who can help
The video clips provide information to raise awareness and how to get help. London Trading Standards have produced and shared the videos (although produced by London TS they are suitable for different geographical areas.)
The posters have been produced by the Consumer Empowerment Alliance (Citizens Advice is a stakeholder.) They are available in English and Welsh.
Basic Online Marketplace trainer pack [ 420 kb] - Understanding how online marketplaces operate and what you need to know to make an informed choice. This pack has been produced for National Consumer Week.
Basic Contracts trainer pack [ 300 kb] - Raising awareness of different consumer contracts and what you should know before signing up
Advanced contracts trainer pack [ 360 kb] - Understanding different types of contracts and what is involved when signing up to a consumer contract.
Raising awareness of finding out information about the car and its costs before you buy
Understanding car terminology, how to find an approved trader and how to deal with problems that may occur