Improving the Mortgage Market
01 August 2018
Citizens Advice formal response to the FCA’s Mortgage Market Study
Consumer surveys and consultation responses
Modernising consumer markets: Citizens Advice formal consultation response
04 July 2018
A response to the Government’s consultation identifying market failures, “Modernising consumer markets”, setting out recommendations and expectations for action.
Response to BEIS Public Attitudes Tracker review
16 March 2018
We welcome this review of the BEIS Public Attitudes Tracker, which could provide more information on consumer experience across a range of sectors.
Citizens Advice response to Ofcoms’ call for inputs on helping consumers to engage in communications markets
02 November 2017
Citizens Advice response to Ofcoms’ call for inputs on helping consumers to engage in communications markets.
Citizens Advice consumer work plan 2017/18
16 June 2017
The Citizens Advice consumer work plan 2017/18 sets out our agenda for improving markets for consumers.
Automatic Compensation in the Telecoms market
12 August 2016
A response to Ofcom’s on their proposals to introduce an automatic compensation scheme for telecommunications service problems.
Citizens Advice: Consumer champion - The Citizens Advice and Citizens Advice Scotland final work plan for 2016/17
30 June 2016
Our plan to advocate for consumers in 2016/2017.
BIS Call for Evidence on Improving the consumer landscape and quicker switching
23 June 2016
We shared our evidence on helping people with consumer issues and on problems with the switching processes
Consumer switching: Proposals to reform switching of mobile communication services
02 June 2016
Our response to Ofcom’s consultation on introducing gaining provider led switching in the mobile phone market.
Response from Citizens Advice to BIS call for evidence on switching principles
10 December 2015
Citizens Advice responds to BIS’s call for evidence on its new switching principles, designed to improve the consumer experience of switching in regulated markets.
Strategic Review of Digital Communications - response from Citizens Advice to Ofcom
08 October 2015
Our response to Ofcom’s discussion document on it’s once in a decade review of the future of digital communications.
Consumer codes review - post consultation report and planned codes
20 July 2015
Report summarising the changes and a technical document detailing the changes being made to each code.
Consumer codes: 2015 review consulation
24 April 2015
Consultation document setting out our proposals to update the codes used by the Citizens Advice consumer service.
Response to Ofcom call for inputs on Communication Services and SMEs
23 April 2015
Our research into small business behaviour across a number of regulated sectors such as energy, water, finance and communications reveals that small businesses are consistently less engaged in markets than larger businesses
Themes and trends in regulatory reform
14 April 2009
Evidence to the Regulatory Reform Committee's inquiry on themes and trends in regulation.