Citizens Advice response to Welsh Government call for evidence on Locally Owned Renewables
30 March 2018
Citizens Advice response to Welsh Government call for evidence on Locally Owned Renewables
Energy consultation responses
Letter to Ofgem regarding its first working paper on the design of the forthcoming energy price cap
26 March 2018
Ofgem is publishing a series of working papers consulting on how a new cap on default energy tariffs will be configured. This is our response to the first of them.
Letter to the Competition and Markets Authority on the proposed merger of SSE retail and npower
14 March 2018
Citizens Advice's response to CMA on SSE npower merger.
Citizens Advice response to the BEIS consultation on minimum energy efficiency standards in the private rented sector
14 March 2018
Citizens Advice welcomes the government’s renewed focus on home energy efficiency policy. To be effective, policies need to reflect consumer behaviour and needs.
Written evidence to the Public Bill Committee on the Domestic Gas and Electricity (Tariff Cap) Bill
12 March 2018
Citizens Advice supports the introduction of a price cap on all default tariffs.
Response to the Electricity System Operator (ESO) Forward Plan from April 2018
07 March 2018
Our response to National Grid’s consultation on the Electricity System Operator (ESO) Forward Plan from April 2018.
Response to Ofgem’s working paper on domestic supplier customer communications rulebook reforms
05 March 2018
We welcome this review customer communications. The current rules are not as effective as they need to be at informing and engaging consumers, and they don’t allow sufficient innovation.
Consultation response on Ofgem’s proposed RIIO-ED1 Mid-Period Review
23 February 2018
We respond to Ofgem’s potential plans for implementing a mid-period review for RIIO-ED1
Consultation response on new gas industry modifications
23 February 2018
We responded to the UNC’s (Uniform Network Code) consultation on proposed gas industry modifications 0642/0642A/0643
Citizens Advice’s opinion on Ofgem’s proposed RIIO Accounts
23 February 2018
We respond to Ofgem’s proposals for introducing a new accounting framework, known as RIIO Accounts.
Response to open letter on Utilities ADR’s application for certification as an ADR provider
20 February 2018
We do not support the certification of a second alternative dispute resolution (ADR) provider in energy, as we think this will create a more confusing complaints journey for consumers.
Citizens Advice response to Ofgem’s consultation on the Draft Forward Work Plan 2018-19
16 February 2018
We set out where the Citizens Advice and Ofgem work plans align, and how we will work together with the regulator over the coming year.
DCC Price Control Consultation: Regulatory Year 2016/17
22 January 2018
We broadly agree with the proposals Ofgem is making to push down on the costs requested by DCC. However we are concerned by the increase in external and internal costs which consumers ultimately pay.
Response to open letter on Market Intelligence Service (MIS) development
01 February 2018
We support the development of a MIS. This must deliver value for consumers, protect data privacy, and align with Ofgem’s programme to improve switching.
Citizens Advice response to Ofgem consultation on providing financial protection to more vulnerable consumers
10 February 2018
Citizens Advice welcomes the opportunity to respond to Ofgem proposals for a targeted price cap. These documents outline our views on the consumers who need protecting and how the cap should be designed.
Response to Ofgem’s Consultation on the Electricity System Operator (ESO) Regulatory and Incentives Framework from April 2018
22 January 2018
Our response to Ofgem’s consultation on the Electricity System Operator (ESO) Regulatory and Incentive Framework from April 2018.
Response to CMA Statement of Scope on the heat networks market study
22 January 2018
Citizens Advice’s response to the Competition and Market Authority’s statement of scope on their market study into heat networks citing key consumer concerns.
Citizens Advice response to BEIS Call for Evidence on Building a Market for Energy Efficiency
15 January 2018
Citizens Advice welcomes the government’s renewed focus on home energy efficiency policy. To be effective, policies need to reflect consumer behaviour and needs.
Citizens Advice Response to Ofgem’s Future supply market arrangements call for evidence
22 December 2017
Citizens Advice welcomes Ofgem’s call for evidence on the supplier hub arrangements. Our priority is to ensure consumer interests are at the centre of the conversations. Consumer protections must keep pace with an evolving market.
Response to BEIS consultation on the Helm review of energy costs
08 January 2018
We recognise many of the policy challenges identified by the Helm review of energy costs and support some, but not all, of its recommendations. In particular, we highlight the need for more effective network regulation and a level playing field in the procurement of new low carbon electricity generation. We express significant concern at the review’s proposal that industry should be exempted from the cost of decarbonisation at household customers expense.