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Can you cancel it? CAB/ECC clients’ experience of cancellation rights in consumer contracts

13 December 2005

Consumer, travel and transport briefing cover

Can you cancel it? CAB/ECC clients’ experience of cancellation rights in consumer contracts [ 85 kb]

Evidence briefing from Citizens Advice Bureaux and the UK European Consumer Centre (ECC), showing that traders are not always giving consumers adequate cancellation rights.

This briefing was published in 2005. We think it's still useful, but please note some of the legislation mentioned in it has now changed.