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Citizens Advice’s response to the Claims Management Regulator on capping costs for consumers in financial claims

14 April 2016

Citizen's Advice respond [ 310 kb] to and welcome the package of measures proposed by the Claims Management Regulator to cap the fees charged by claims management companies, in relation to straightforward financial claims.  We believe that the package of measures as a whole should reduce consumer detriment, and should encourage firms to stop cold calling.