Skip to content Skip to footer

Citizens​ ​Advice response​ ​to Consultation​ ​on the​ ​operational transition​ ​of​ ​smart meters.

24 November 2017

Response​ ​to Consultation​ ​on the​ ​operational transition​ ​of​ ​smart meters. [ 57 kb]

The smart meter roll-out is one of the most ambitious infrastructure projects across the energy industry. Citizens Advice remains supportive of the potential benefits smart metering can bring consumers, whilst scrutinising the delivery of the roll-out.

To date most, if not all, smart meters counted towards suppliers’ roll-out targets are first generation SMETS1 meters. ​SMETS1​ ​meters​ ​do​ ​not​ ​offer​ ​the​ ​same​ ​consumer​ ​benefits​ ​as forthcoming​ ​SMETS2​ ​meters,​ ​with​ ​significant​ ​limitations​ ​associated​ ​with​ ​loss​ ​of smart​ ​functionality​ ​on​ ​change​ ​of​ ​supplier​ ​and​ ​wider​ ​issues​ ​around​ ​future​ ​access​ ​to DCC-enabled​ ​services.​

In​ ​our​ ​response​ ​to​ ​the​ ​2015​ ​consultation​ ​on​ ​the​ ​proposed​ ​SMETS1​ ​end-date Citizens​ ​Advice​ ​took​ ​the​ ​view​ ​that​ ​the​ ​government​ ​was​ ​offering​ ​a​ ​particularly generous​ ​timeline​ ​to​ ​suppliers,​ ​and​ ​suggested​ ​that​ ​it​ ​should​ ​be​ ​shortened.​ ​We​ ​also specifically​ ​stated​ ​that​ ​“we​ ​would​ ​not​ ​want​ ​the​ ​timeline​ ​to​ ​be​ ​extended​ ​any​ ​further”.​ ​Our​ ​position​ ​remains​ ​the​ ​same.