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Small supplier complaints handling performance

11 June 2014

Introduction

Citizens Advice is inviting comment on our proposal to now begin publishing smaller energy supplier performance statistics. We aim to create a model that will accurately illustrate company performance to give consumers access to the information they need to make informed switching decisions across the entire market. We think this is particularly important because in April this year 289,000 consumers switched their energy supplier, with almost half choosing smaller suppliers.

Our proposal

Download the proposal to read more about our plans.

This consultation has now closed.