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Energy policy research

We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across England and Wales.

As the statutory consumer body for energy consumers in England and Wales, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.

Good practice guide

12 December 2017

A practical guide to delivering holistic support for energy consumers who self-disconnect from their prepayment meter

Good practice guide

20 January 2017

How energy suppliers can signpost and refer vulnerable consumers to the right source of help