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Energy policy research

We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across England and Wales.

As the statutory consumer body for energy consumers in England and Wales, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.

Improving energy supplier performance information

26 July 2016

Under the Utilities Act 2000 Citizens Advice have the explicit responsibility to publish information about the energy market, including data about the performance of domestic energy suppliers.

On supply, in control

27 June 2016

Presenting research into how new data sources can be used to help customers maintain their energy supply and stay out of debt.

Staying Connected

10 June 2016

This report highlights existing good practice and identifies areas where energy suppliers can do more to help and support prepayment customers who self-disconnect.

Micro-business contracts factsheet

01 April 2016

Factsheet to make it easier for customers to compare prices and find a better deal for their energy at the end of a fixed-term contract.

Generating value?

12 November 2015

Reducing the cost to consumers of low carbon generation deployment policy.

Beginning to see the light

10 August 2015

Why we need greater transparency in the RIIO model of energy network regulation, and how to deliver it