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Energy policy research

We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across Great Britain.

As the statutory consumer body for energy consumers in Great Britain, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.

Standard Issue

07 May 2019

Energy networks should not pocket compensation that is due to customers. Our research released today shows energy customers have missed out on over £5 million in compensation. We want Ofgem to ensure that in future as much of this as possible is returned to customers.

Take Charge

28 January 2019

New research from Citizens Advice shows that electric vehicle drivers face difficulties choosing tariffs

A Price Control for Everyone

11 December 2018

A collection of individually authored essays on how RIIO-2 can deliver improved support for people in vulnerable circumstances

Good Practice Guide - Recovering energy debt from the smallest businesses

26 October 2018

This good practice guide is based on our experience of supporting micro businesses in debt to their energy supplier. Through our advice and case handling roles, we have been able to identify positive policies and practices from some energy suppliers. We hope that these recommendations will help suppliers treat their small business customers fairly and negotiate sustainable debt repayment arrangements.

False Economy

21 September 2018

The experiences of legacy time of use tariff customers should inform how industry shapes the time of use tariffs of tomorrow.

The Smart Meter Data Dashboard

11 July 2018

This report is a proof of concept for a data dashboard, allowing consumers to view how they share their energy usage data and giving them an opportunity to amend those choices.

Beyond ECO: the Future of Fuel Poverty Support

06 July 2018

Citizens Advice commissioned IPPR to look at the future of energy efficiency support to tackle fuel poverty. This shows a future scheme needs to better focused and designed if we are to deliver England’s Fuel Poverty targets.