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Energy policy research

We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across Great Britain.

As the statutory consumer body for energy consumers in Great Britain, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.

Energy supplier rating review

02 February 2018

This document sets out our decision on supplementary proposals for the energy supplier rating, and guidance for suppliers responding to our requests for information.

Good practice guide

12 December 2017

A practical guide to delivering holistic support for energy consumers who self-disconnect from their prepayment meter

Staying Connected

26 October 2017

This report highlights existing good practice and identifies areas where energy suppliers can do more to help and support prepayment customers who self-disconnect