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Improving energy supplier performance information - energy supplier comparison tool, consultation decision document

10 October 2016

Consultation decision document [ 120 kb]

Consultation responses [ZIP 5.8 mb]

The Citizens Advice energy team issued a consultation in July 2016 on plans to improve the publication of energy supplier performance information. We proposed to introduce a new online comparison tool that ranks energy suppliers according to a set of metrics and an overall performance rating.

The consultation closed on 9 September 2016, and we received 22 responses from stakeholders. Most responses came from domestic energy suppliers, a few from third party intermediaries and other stakeholders. The responses to the consultation [ZIP 5.8 mb] have been published alongside this document. Citizens Advice is grateful to all stakeholders who responded to the consultation. We have thoroughly reviewed the responses and considered the issues raised.

Our decision document [ 120 kb] summarises the feedback we received from stakeholders in response to the consultation, along with our response to issues raised and finalised approach to delivery of the energy supplier comparison tool. If you have any questions about the information provided please email: isobel.croot@citizensadvice.org.uk