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Response to Royal Mail Overseas Letter Post Scheme – introduction of new International letters format

13 February 2015
Consultation response cover

Thank you for providing the opportunity for Citizens Advice Service (Citizens Advice in England and Wales and Citizens Advice Scotland) to respond to Royal Mail’s consultation document on the introduction of New International Large Letters format; and welcome the proposal to correct an error in the Royal Mail Overseas Post Scheme in relation to pricing zones for Royal Mail’s International Economy Service.

As the statutory representative for consumers of postal services across England, Wales and Scotland, we conduct research and evidence postal user needs and deliver strategic projects that contribute to improving the operation of the postal market for all consumers, assessing the value of postal services across the USO, mail and parcels. Similarly, we regularly work across UK nations to further consumer objectives relating to monitoring Post Office modernisation programmes; and evaluating and representing current and future post office consumer needs.