Welfare policy research, surveys and consultation responses
Welfare and benefits forms the largest area of advice we deliver at Citizens Advice. This gives us some of the clearest insights into the way in which the system works and the challenges it poses.
Our research is focused on using our data and expertise to make the case for a system which is more responsive to the needs and circumstances of its users. This includes helping policymakers understand the impact of changes, working for better service design and highlighting the importance of robust advice and support.
Find out about all our welfare policy work.
Policy research
- Life on less than zero
- Lockdown Lifeline: Ensuring adequate support across the benefits system during the Covid-19 pandemic
- When the protection schemes end: a transition package to help households recover from the coronavirus shock
- Ensuring people do not fall through the gaps in the government’s employment support schemes
- Financial support during the Covid-19 pandemic - a proposal for a Crisis Minimum Income
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Surveys and consultation responses
- Citizens Advice response to the Work and Pensions Committee inquiry on DWP's preparations for changes in the world of work, June 2020
- Citizens Advice response to the House of Commons Work and Pensions Select Committee Work and Pensions Committee inquiry on DWP's response to the coronavirus outbreak, May 2020
- Citizens Advice response to the House of Commons Work and Pensions Select Committee inquiry on Universal Credit: the wait for a first payment, April 2020
- Citizens Advice response to the House of Lords Economic Affairs Committee inquiry on the economics of Universal Credit, February 2020
- Citizens Advice response to the Low Pay Commission’s 2019 Consultation
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Managing Money on Universal Credit
Our research finds changes made by the government have made a difference for people waiting for their first Universal Credit payment - but lots of people are still struggling.